Order & delivery

Order & deliver information

THE FASHION SQUARE ships orders worldwide. We deliver orders every day of the week and we offer express delivery, which typically takes 3-7 business days.

FedEx is the default courier for all orders.

Please note, delivery times are based on the time from collection of the ordered items and are intended to be indicative only. THE FASHION SQUARE cannot take responsibility for circumstances beyond its control such as customs clearance delays or failed payments, and any similar matters, although we always try to minimise any potential delays.

Depending on your delivery location, orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.

Please be advised that it is not possible to deliver to PO BOX addresses, Army Post Office (APO) and Fleet Post Office (FPO) as a signature is required to confirm delivery.

If a shipment from THE FASHION SQUARE is refused or necessary steps to retrieve the shipment after we have attempted delivery at the nominated shipping address, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to THE FASHION SQUARE. This amount will be deducted from your refund.

Order cancellations

Changed your mind? No problem, we allow order cancellations before the order is prepared. Any submitted bid can also be cancelled before it gets accepted.

To cancel your order, go to the "Orders & Returns" section in your account, select the order you wish to cancel and choose a reason for cancellation. If your order has already been prepared, we are unable to cancel. For more information on cancelling and returning orders, visit our Returns & Refunds Policy here.

To cancel your bid, navigate to the "Bids" section in your account and select the bid you wish to cancel. Please note that if your bid has already been accepted, it cannot be canceled.

Once your order or bid has been successfully cancelled, you will receive a cancellation confirmation.

Duties and taxes

Duties and taxes are generally included in your order (Delivery Duties Paid = DDP), with a few countries as exceptions (Delivery At Place = DAP countries). If any duties and taxes are applied, this will be specified at checkout. For all returns from a DDP-destination, taxes and duties will be refunded. For DAP countries, you may be able to recover these by contacting your local customs office directly.

For the following destinations (Delivery Duties Paid = DDP), our sales price includes duties and taxes: EU, United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Turkey, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.

For any order from a DAP-destination (not included in the above list), your checkout price excludes import duties and sales taxes. In this case, you need to pay duties and taxes directly to our courier to release your order from customs. As we're unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP-order.

For US deliveries, US Customs may ask for your IRS, EIN or SSN number before authorizing delivery to your address. You usually have one week to provide this information before your order is returned to its original location.

Need more information? View our Terms & Conditions here.

Order tracking

Once your order is confirmed – whether it's an accepted bid or a direct order – you will receive an email confirmation with all the details. Orders are generally fulfilled within 2 business days. After your order is dispatched, you will receive an email with the tracking number. Your tracking number is also available in the 'Orders & Returns' section of your account.

Depending on your location, it may take 3-7 business days for your order to be delivered. While we aim to deliver your package within the specified timeframe, factors beyond our control, such as customs clearance or failed payments, may sometimes cause delivery delays.