Orders / Delivery

Currently, we exclusively ship within the United States of America. We are working hard to expand to other regions and markets soon.

We offer express delivery through FedEx for all orders. Orders are expected to reach customers 3-7 business days after order confirmation.

Please note that delivery times are provided for reference only. The Fashion Square cannot be held responsible for delays caused by factors beyond our control, such as customs clearance, payment approval, or other unforeseen circumstances.

PO Box, APO, or FPO addresses: We cannot deliver to these locations as a signature is required for delivery confirmation.

Refused shipments or missed order pickup: If an order is returned to us due to refusal or missed pickup, the original shipping charges, any import fees, and return costs are deducted from the refund.

Order Tracking

After placing an order, you will receive an order summary via email. Please note that the order is not yet confirmed at this stage.

Once the partner boutique confirms the order—typically within 48 business hours—you will receive an order confirmation email. The order will be shipped by the partner boutique to our fulfillment center, where a detailed quality check is performed before dispatching it to the delivery address.

Once the order has shipped, the tracking number will be sent via email.

The order status can be checked at anytime in the "Orders" section of the account.

While we strive to deliver within 3-7 business days, occasional delays due to customs or unforeseen circumstances may occur. Our logistics team closely monitors all orders to ensure timely delivery.

Please note that you have 30 days from the dispatch date to contact us if you have not received your order. If you reach out after this period, we cannot guarantee a refund.

Order Cancelations

We understand that occasionally an order might need to be cancelled. Orders can be canceled before they have been prepared for shipment by the partner boutique.

If a cancellation request is made after the order has been prepared for shipment, a cancellation fee of $25 will apply.

To cancel an order, email us at hello@the-fashion-square.com or contact us via live chat.

Once the cancelation is confirmed, we will process the refund within 24 business hours to the original payment method. However, refunds may take up to 5 business days to appear, depending on the payment provider. Please note that The Fashion Square has no control over this processing time.

Duties and Taxes

All product prices include duties and taxes. In most cases, no additional payment is required upon import.

For orders over $800, duties may apply, and the estimated amount is included in the product price.

For orders under $800, duties are typically not required.

However, there is a daily import limit of $800 for goods entering the United States duty-free.

If multiple orders are addressed to the same individual and shipped on the same day, U.S. Customs and Border Protection may treat them as a single shipment, potentially making your order subject to duties.

Please note that any duties incurred due to this restriction will be billed directly by U.S. Customs and Border Protection, not by The Fashion Square.

Orders Over $2,500: Formal Entry Process
For orders exceeding $2,500, the formal entry process applies within the U.S. The Fashion Square can assist with the required paperwork; however, this process requires a Social Security Number (SSN) or Employer Identification Number (EIN). Alternatively, you may choose to handle the paperwork directly with FedEx, our logistics partner.

If the necessary paperwork is not submitted to FedEx within one week, the package will be returned to us. Shipping costs are non-refundable in such cases, and potential return handling cost might be charged on your refund.