FAQ

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Very easy...

• Browse our curated edit of the best fashion trends and iconic pieces.
• Select your desired item, and either place a bid or buy it directly. For your bid, enter your price bid and select a bid expiry date.
• Sign in to your account to finalize. If your delivery details and payment method are already set up, you are good to go. For first order, this information need to be filled in first.

Once your order is confirmed, your order will be carefully prepared and sent to you, with updates every step of the way.

Depending on the fulfillment status, you may be able to cancel your order before it gets prepared (generally all our orders get prepared within 24h). Go to the ‘Orders & Returns’ section in your account to check the status and then get in contact with our Customer Care team asap.

Nevertheless, you cannot add an additional item to your order. Thus, we invite you to place a new order.

To ensure a smooth check out process, we ask you to open an account to confirm your order. Faster checkout, access to your order history, personal wish list with product notification, status updates on our ongoing orders are just some of the benefits of your account. Our different connectors with Google and Apple, allow you to set up your account within a few seconds. Also, you will be automatically enrolled to our Loyalty Program to earn exclusive rewards with each order.

"PLACE BID" allows you to set your price based on your preferences and budget. After you have submitted your bid, we will immediately share it with our boutiques and you will receive an answer within 24 hours. While this option gives you pricing power, please note that your order is not secured.

By choosing "BUY NOW," you can purchase the item immediately at the listed price. This method ensures you don't miss out on this style.

It’s your turn and up to you to decide which price you value for your favorite item. We don’t set any limitations, and it’s up to our boutiques to validate or reject any bid. Our bid win chance predictor on the bid check out will give you guidance on the bid win chance on specific prices. So let’s try, we’ll cross our fingers for you.

Any bid is valid for 24 hours. You will receive your answer within this time laps.

Yes, you can cancel your bid before it gets accepted by any boutique directly via your account. If you want to modify your bid, please cancel the bid and place a new one. Note that once your bid is accepted, the order will be immediately placed, and you will not be able to cancel or modify it any more.

We can notify you on back in stock changes for any active item on our platform. You can set up this notification directly on the product information page selecting the desired size and providing your email address. Also, an item placed to your wish list will trigger automatically a back in stock notification if it is currently sold out.

We offer a highly curated edit of the best luxury fashion brands from top boutiques around the globe and all our items are guaranteed authentic before being shipped to directly by our team of product experts.

On the product information page next to the size selection menu, you will find the ‘Size Guide’ button. Click to view the size conversion charts. If you need any further help our Customer Care team will be more than happy to assist.

For each product you will find detailed information on size, fit, cut and model info on each product information page in the ‘Size & Fit’ section. You can find also product highlights, the material composition and care instructions in the ‘Product Details’ section. If you need any further help our Customer Care team will be more than happy to assist.

The size of an item refers to the designer size on the label (depending on the origin of the designer it might refer to a specific country size grid – the size conversion is available via the ‘Size Guide’ link). Fit describes how the item will fit on the body, cut is the silhouette, and the material describes what the item is made from. You will find all these information for on the product information page in the sections "Product Details" and "Size & Fit".

International sizes are slightly different when converted and some designers fit larger or smaller than others. Therefore, we provide specific information for each item, indicating the fitting of the product and our recommendation regarding your regular size.

We understand that sometimes an item does not fit. Thus, you can return for a shipping & handling contribution of $15 within 14 days (so the item need to arrive back at our warehouse within 14 days after delivery with you). If you'd like to place another order for another size or another item, you can do this online or contact our Customer Care team.

To ensure an excellent shopping experience and a reliable and secure delivery, we ship with insured express delivery services with our partner FedEx. Therefore, we charge a shipping contribution fee of $15.

Your order will be prepared, once you receive the order confirmation via email which is generally within 1 business days. Depending on your location, delivery can take 3-7 business days. We'll share tracking information and an estimated delivery date by email. The tracking information is also available in the "Orders & Returns" section in your account.

THE FASHION SQUARE ships to the following destinations on a Delivery Duties Paid (DDP) basis:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Turkey, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.

This list of DDP destinations is subject to change and you should refer to our Terms & Conditions for the most up-to-date information.

For DDP-countries all applicable duties and taxes are included in the final order price and there are no additional costs due upon delivery.

If a Delivery At Place (DAP) destination is selected, the order price you pay will exclude all relevant import duties and sales taxes. Depending on the country, other additional fees, such as customs clearance fees and local taxes, might need to be paid in addition to import duties and sales taxes. Please check with the local Import department for more detailed information. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.

For US customers, THE FASHION SQUARE does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases. For more details, please contact your local customs office, respective tax authority or view our Duties and Taxes information.

We are engaged to reduce paper waste, and thus we decided to remove paper invoices from all orders.

If you need your invoice, please send an email to hello@the-fashion-square.com and our Customer Care team will get back to you within 1 business day.

We have a easy return policy that allows you to return any order within 14 days of receiving it. You have two options for returning your order: you can use our convenient from Home pickup sercice or drop off your return order at any FedEx service point.

To initiate a return, please send an email to returns@the-fashion-square.com. Our Customer Care team will provide you with all the necessary return documents, including the Return Label and Return Note, within 2 business days.

Please ensure that your return arrives within the specified time frame, as late returns cannot be processed. All returned items must be unworn, undamaged, and unused, with all tags attached. Certain items, such as swimwear or underwear, must have the hygienic seals intact. Additionally, please include all designer boxes or cases that were included with your order. Failure to include any damaged items or missing accessories (or branded boxes) may result in a refund denial. For further details, please review our comprehensive Returns Policy.

Feel free to reach out to our Customer Care team if you have any questions or require assistance.

For returns outside of Europe, it's important to include a return note for customs clearance to ensure smooth processing without any customs delays. If you're returning an item from outside of Europe, you'll receive this document along with your return label from either our Customer Support team or directly within the Orders & Returns section of your account. Remember to attach the Return Note outside the return package when preparing your return.

Returning your item is simple:

• Declare your return by emailing returns@the-fashion-square.com, providing your order number and reason for return.
• Within 2 business days, we'll share all necessary return documents, including the Return Label and, if applicable, the Return Note.

To prepare your return:

• Place the item inside its original packaging, ensuring any brand boxes, dust bags, or cases are included.
• Attach the Return Label to the outside of the package.
• If you received a return note with your order, attach it to the outside as well and note the AWB (AirWayNill) number for return tracking.

There are two options for sending back your return, depending on your choice:

• Scheduling a pick-up at the address of your choice via FedEx Schedule and Manage Pickups
• Dropping the item off at any FedEx service point, which you can find here

When your package is collected or dropped off, ensure that the courier scans the label to activate tracking.

• Place your item to return, along with any brand boxes or cases that came with your order, inside the reusable THE FASHION SQUARE packaging.
• Attach the Return Label and Return Note to the outside of the packaging. Avoid attaching any labels directly to the designer boxes or cases.

We recommend returning your order in our reusable THE FASHION SQUARE package. If that's not possible, please use a suitable box to ensure the item is returned in perfect condition. Remember, all items must be returned undamaged and unused, with all tags attached, including the original packaging and branded boxes.

Once your return reaches our fulfillment center, we will promptly process it and perform a quality inspection before sending it back to our partner boutique. Our partner boutique will then confirm the return, which may take up to 5 business days. After their confirmation, we will quickly initiate your refund. The refund will be credited back to your original method of payment, excluding the initial shipping and return contributions. Depending on your payment method, this may take up to five business days to appear. We will send you a confirmation email once everything is processed.

For orders placed to a Delivery Duties Paid (DDP) destination, taxes and duties will be refunded. However, for orders placed to a Delivery At Place (DAP) destination, taxes and duties are non-refundable through THE FASHION SQUARE. You may have the option to recover these costs by contacting your local customs office directly. Please note that any shipping contribution paid at the time of your order is not refundable in case of a return.

Welcome to our CUBE - Where Your Engagement Shapes Our Square Platform into a Dynamic Relationship: You, Fashion, and Us!

Here you can earn cubes (our experience points) in various ways, unlock more rewards as you go.

Earn cubes in multiple ways: You can earn cubes in various ways, such as shopping on our platform – for both biding or buying, sharing your experience with us on Trustpilot, and many more… The more cubes you collect, the greater your rewards.

Five loyalty tiers: Depending on your accumulated cubes points, you will reach one of our five tiers: white, silver, black, gold, or diamond. While you continue to cumulate your cubes, you wll progress through these levels, unlocking increasingly valuable benefits at each tier.

Exclusive rewards: Being a CUBE member grants you carefully curated privileges, including access to exclusive brands and early arrivals, personalized services such as priority customer care, exclusive days, and much more.

Joining TFS CUBE is effortless. Upon creating your THE FASHION SQUARE account, you are automatically enrolled as a CUBE member.

Each tier has a set of designated rewards. The higher your tier, the more rewards you will receive.

From exclusive access to personalized services, each tier in TFS CUBE offers a unique set of rewards. Discover here all detailed benefits per tier: Our benefits at a glance

Your upgrade is immediate upon attaining the necessary points for the next tier.

You can check your tier status and accumulated cubes at any time by visiting the 'LOYALTY' section in your personal account.

Please note that the membership for each tier is valid for one year. If you don't accumulate enough cubes within that time, your tier will automatically move down one level.

Unless you are upgraded, your tier status remains unchanged for a duration of 12 months.

If you meet the cubes threshold for your tier, your rewards will be extended for another 12 months. If you exceed the cubes threshold, we'll upgrade you to the next tier. If you don't accumulate enough cubes points within that time, your tier will automatically move down one level.

There are many ways to collect cubes:

Place an order:
For every dollar spent on an order, you accrue 10 cubes. Please note that if your order is returned, you won’t collect any cubes.
Leave a product review:
Your insights are invaluable to us. Share your thoughts through a product review directly on the platform or a shopping experience review on Trustpilot. you will receive 10% of your order value credited in cubes.
Place your first bid:
It's fun, it’s passionate, it’s bidding. Check out our innovative bidding sytem and win 500 cubes on your first bid on the platform.
Follow TFS on social:
Engage with TFS socially: Become part of our esteemed community. Follow us on Instagram and be rewarded with 500 cubes.

And that’s not all. Many more cubes are waiting for you during your journey with us, just engage and check them out…

Cubes earned through order placement will be credited to your account 15 days post-delivery, following the expiration of the return period. All other cubes, whether earned through reviews or social media engagement, will be instantaneously added to your account upon completion of the respective action.