Shipping method
Payment
All transactions are secure and encrypted.Returns / Refunds
Any order or item can be returned, except for final sale items. For the return to be accepted, the return shipment must arrive at our fulfilment center within 14 days of delivery. Returns received after this period may be accepted at our discretion.
Returns must be shipped using the provided return label. Returns sent with an alternative shipping method may be rejected, and any import duties and taxes will not be refundable.
A $15 return shipping contribution will be deducted from your refund, including any duties & taxes charged on the order. For orders over $800, an additional processing fee of $50 applies to ensure that any charged duties and taxes can also be refunded. Please note that the original shipping fee is non-refundable, as outlined in our Terms & Conditions.
To be accepted, returned items must meet the following criteria:
General return condition: Items must be unused, and undamaged, with all security tags and brand labels intact, and in the original packaging (including all packaging elements, as received).
For footwear & accessories: Items must be returned in their original branded boxes and dust bags, placed inside a protective shipping box.
For Hosiery, Lingerie & Swimwear: Items must have intact hygiene seals and be in unopened, undamaged packaging. Ensure lingerie and swimwear are tried on over undergarments. Worn or soiled items will not be accepted.
For Jewelry: Items must be returned in its original condition with all branded packaging and accompanying documents.
Final sale items: Items marked as final sale cannot be returned or exchanged.
Handle items carefully when trying them on to keep them eligible for return. Non-compliant returns may not be accepted.
Please note, these terms do not apply if your purchase is faulty.
While we strive to offer a flexible return policy, we monitor return activity closely. Excessive returns may result in order restrictions or account closure. For further details, please refer to our Terms & Conditions.
Request a return: To request a return, email returns@the-fashion-square.com with your order number and reason for return. If approved, you’ll receive the return label within 24 business hours.
Use the provided shipping label: Returns must be shipped using the provided return label; otherwise, duties and taxes will not be refundable.
Ship your return: Depending on your location, either schedule a free return collection or drop off your package at a courier location. Returns must be sent from the same country where the order was delivered.
Prepare your return & track it: Attach the return label, ensure the courier scans it, and track your return in the Returns section of your account.
Refund Amount: The refund is based on the initial order value, including duties and taxes. The initial shipping fee is non-refundable, and a $15 return fee applies.
Processing Time: Refunds may take up to 14 business days to process. All returns undergo quality control at our fulfillment center before being sent to our partner boutique for final approval. Once approved, we’ll initiate your refund.
Refund Options:
Original Payment Method – Standard refund processing.
Store Credit – Instant processing after quality control, plus 10% extra added to your refund. Store credit can be used for future purchases, including bids and direct buys.
Track Your Return: Check the Returns section of your account for real-time updates.
Issue with your order?
If your item is not as expected, please contact our Customer Care team at hello@the-fashion-square.com, and we will be happy to assist you.
Orders / Delivery
Currently, we exclusively ship within the United States of America. We are working hard to expand to other regions and markets soon.
We offer express delivery through FedEx for all orders. Orders are expected to reach customers 3-7 business days after order confirmation.
Please note that delivery times are provided for reference only. The Fashion Square cannot be held responsible for delays caused by factors beyond our control, such as customs clearance, payment approval, or other unforeseen circumstances.
PO Box, APO, or FPO addresses: We cannot deliver to these locations as a signature is required for delivery confirmation.
Refused shipments or missed order pickup: If an order is returned to us due to refusal or missed pickup, the original shipping charges, any import fees, and return costs are deducted from the refund.
After placing an order, you will receive an order summary via email. Please note that the order is not yet confirmed at this stage.
Once the partner boutique confirms the order—typically within 48 business hours—you will receive an order confirmation email. The order will be shipped by the partner boutique to our fulfillment center, where a detailed quality check is performed before dispatching it to the delivery address.
Once the order has shipped, the tracking number will be sent via email.
The order status can be checked at anytime in the "Orders" section of the account.
While we strive to deliver within 3-7 business days, occasional delays due to customs or unforeseen circumstances may occur. Our logistics team closely monitors all orders to ensure timely delivery.
Please note that you have 30 days from the dispatch date to contact us if you have not received your order. If you reach out after this period, we cannot guarantee a refund.
We understand that occasionally an order might need to be cancelled. Orders can be canceled before they have been prepared for shipment by the partner boutique.
If a cancellation request is made after the order has been prepared for shipment, a cancellation fee of $25 will apply.
To cancel an order, email us at hello@the-fashion-square.com or contact us via live chat.
Once the cancelation is confirmed, we will process the refund within 24 business hours to the original payment method. However, refunds may take up to 5 business days to appear, depending on the payment provider. Please note that The Fashion Square has no control over this processing time.
All product prices include duties and taxes. In most cases, no additional payment is required upon import.
For orders over $800, duties may apply, and the estimated amount is included in the product price.
For orders under $800, duties are typically not required.
However, there is a daily import limit of $800 for goods entering the United States duty-free.
If multiple orders are addressed to the same individual and shipped on the same day, U.S. Customs and Border Protection may treat them as a single shipment, potentially making your order subject to duties.
Please note that any duties incurred due to this restriction will be billed directly by U.S. Customs and Border Protection, not by The Fashion Square.
Orders Over $2,500: Formal Entry Process
For orders exceeding $2,500, the formal entry process applies within the U.S. The Fashion Square can assist with the required paperwork; however, this process requires a Social Security Number (SSN) or Employer Identification Number (EIN). Alternatively, you may choose to handle the paperwork directly with FedEx, our logistics partner.
If the necessary paperwork is not submitted to FedEx within one week, the package will be returned to us. Shipping costs are non-refundable in such cases, and potential return handling cost might be charged on your refund.
Privacy policy
About THE FASHION SQUARE
This website is owned and operated by THE FASHION SQUARE ("Company"). We are committed to protecting your privacy and have developed this Privacy Policy in accordance with French Privacy Principles to explain our practices regarding the collection of personal information from users of our websites and the services we offer ("Services").
Questions, Contacting Company, Reporting Violations If you have any questions, concerns, or complaints about our Privacy Policy or our data collection and processing practices, or if you need to report any security violations, please contact us at hello@the-fashion-square.com
Personal Data
In this Privacy Policy, "Personal Data" refers to any information, whether true or not, that can identify an individual directly or in combination with other information to which we have or are likely to have access. Personal Data may include, but is not limited to, your name, passport or identification number, telephone numbers, mailing address, email address, network data, and any other information you provide to us through forms or other interactions.
Information Collected
We collect Personal Data in the following ways:
- When you submit a form to register as a customer on our website or for any other related Products and Services.
- When you interact with our member relations team, such as through telephone calls, letters, meetings, and emails.
- When you use our services, including websites and online accounts.
- When you request to be included in our email or mailing lists.
- When you respond to our promotions or provide additional Personal Data.
- When you are contacted by our marketing representatives and Customer Care team.
- When we receive references from business partners and third parties.
- When you submit Personal Data to us for any other reason.
While browsing our website, you generally do so anonymously, but please be aware of other features and the use of cookies. For full access to the site, you will need to complete the registration process, providing personal information such as your name and email address. Additional personal information may be collected when you choose to use certain features or services. We may also automatically gather certain information about the use of the site through cookies and similar technologies.
How We Use Your Information
We respect your privacy and are committed to safeguarding your information. We collect, use, and disclose your Personal Data for the following purposes:
- Fulfilling Your Orders: We use your information to process and fulfill your orders, ensuring that the products and services you requested are delivered to you.
- Tracking Email Invitations: We track the email invitations you send to provide analytics and insights about the effectiveness of our email campaigns.
- Managing Administrative and Business Operations: We utilize your information to manage our administrative and business operations, including internal policies, procedures, and record-keeping.
- Facilitating Business Asset Transactions: In the event of business asset transactions, such as mergers, acquisitions, or transfers as part of a corporate reorganization, insolvency, or bankruptcy proceeding, your information may be transferred or disclosed as necessary.
- Matching Personal Data: We may use your Personal Data to match and consolidate information related to you for the purposes stated in this Privacy Policy.
- Resolving Complaints and Handling Requests: Your personalized profile, including your shopping history, helps us handle and resolve any complaints, requests, or inquiries you may have.
- Preventing, Detecting, and Investigating Crime: We may use your information to prevent, detect, and investigate fraudulent activities, as well as to analyze and manage commercial risks.
- Providing Media Announcements and Responses: Your information may be used to provide media announcements and responses related to our products, services, and events.
- Monitoring and Recording Phone Calls and Customer-Facing Interactions: For quality assurance, employee training, performance evaluation, and identity verification purposes, we may monitor and record phone calls and customer-facing interactions.
- Organizing Promotional Events: We may utilize your information to organize and manage promotional events, such as contests, giveaways, or special offers.
- Legal Purposes: Your information may be used for legal purposes, including obtaining legal advice, dispute resolution, and compliance with applicable laws and regulations.
- Conducting Investigations: We may use your information to conduct investigations related to disputes, billing, or suspected fraudulent activities.
- Providing Postal Mailing Lists: We may provide postal mailing lists (customer names and addresses) to other companies whose products we believe may be of interest to you. To determine the products that may interest you, we may combine your information, including demographic data and past purchase history, with other personally identifiable information from our records and other sources. However, your email address will not be shared for this purpose.
- Compliance and Regulatory Requirements: We may disclose your information to comply with applicable rules, laws, regulations, codes of practice, or guidelines issued by legal or regulatory bodies. This includes responding to regulatory complaints, conducting audit checks, due diligence, and investigations.
Additionally:
- We may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates in connection with the purposes mentioned in this Privacy Policy.
- We reserve the right to disclose information in response to subpoenas, court orders, administrative or governmental orders, or any other legal requirements. We may also disclose information when we believe, in our sole discretion, that it is necessary to protect our rights or the rights of others, prevent harm to individuals or property, or fight fraud and reduce credit risk.
- If we plan to provide your personally identifiable information to a third party for any reason other than as stated in this Privacy Policy, we will provide notice and give you the opportunity to request that we do not share such information.
- We use non-personally identifiable information in aggregate to improve the Site, for business and administrative purposes. We may also share aggregated data with third parties for any purpose aggregated data that contains no personally identifiable information.
How We Protect Your Information
We are committed to ensuring the security and confidentiality of the information you provide to us. We have implemented reasonable technical and management practices to protect the confidentiality, security, and integrity of data stored in our system. While no computer system can guarantee complete security, we believe that the measures we have in place reduce the likelihood of security problems to an appropriate level considering the type of data involved.
To provide secure transmission of your information from your PC to our servers, the Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology. Only employees and third parties who require access to your information to perform their duties are granted such access.
Disclosure of Personal Data
We are committed to safeguarding your Personal Data against unauthorized disclosure. Subject to the provisions of applicable law, your Personal Data may be disclosed, as applicable for the purposes listed above, to the following:
- Related corporations and employees: We may disclose your information to our related corporations and employees who require it to provide content, products, and services to you. This includes addressing your inquiries, requests, customer accounts, subscriptions, billing or order arrangements, as well as activating, deactivating, installing, maintaining, and operating our systems and services.
- Service Providers: We may engage agents, contractors, or third-party service providers who assist us in providing operational services such as courier services, telecommunications, information technology, payment processing, printing, billing, payroll, technical support, training, market research, call center services, security, or other necessary services.
- Marketing and Preferred Partners: We may share your information with vendors or third-party service providers in connection with marketing promotions and services offered by us or our preferred partners.
- Business Transactions: In the event of any merger, acquisition, or asset sale, your information may be disclosed to any business partner, investor, assignee, or transferee (actual or prospective) to facilitate such business asset transactions.
- Professional Advisers: We may disclose your information to our professional advisers, such as auditors and lawyers, for necessary consultation and advice.
- Regulatory Compliance: Your information may be disclosed to relevant government regulators, statutory boards, authorities, or law enforcement agencies to comply with laws, rules, guidelines, regulations, or schemes imposed by governmental authorities.
- Authorized Disclosure: We may disclose your Personal Data to any other party to whom you have authorized us to disclose your information.
Quality of Personal Information
We are dedicated to maintaining the accuracy, completeness, and up-to-date nature of the personal information we collect, use, or disclose. We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure through physical and computer security methods. When personal information is no longer needed for its intended purpose, we will destroy or permanently de-identify it.
Accessing and Updating Your Personal Information and Preferences
If you are a registered user, you can access and update your registration information and communication preferences by modifying the required information in the 'Account Details' section of the website.
While we strive to implement opt-out requests promptly, please note that it may take up to ten business days to process your request, and you may continue to receive communications from us during this time. If we are unable to reasonably accommodate a requested restriction, we reserve the right to delete all or any portion of customer information.
Privacy Policy Changes
If we make any changes to our Privacy Policy for the Site, we will post the revised Privacy Policy here to ensure that you are always aware of the information we collect, how we use it, and whether we may disclose it to others. By continuing to use the Site, you indicate your agreement with the posted Privacy Policy
Terms / Conditions
THE FASHION SQUARE is a trading name of THE FASHION GROUP, a simplified joint stock company with registered offices in France at 9 rue des Colonnes, 75002 Paris, tax code and VAT number FR13890819741.
1. Introduction
Welcome to THE FASHION SQUARE e-commerce marketplace for luxury fashion ("Platform"). By accessing and using the Platform, you agree to be bound by these Terms and Conditions ("Terms"). We reserve the right to update or revise these terms of use at any time in our sole discretion. Your continued use of the site following the posting of any changes to the terms of use constitutes acceptance of those changes. If you do not agree with any part of these Terms, you must not use the Platform.
2. Use of the site
You may use the Site only in accordance with and subject to these Terms of Use and the Site's Privacy Policy (the 'Privacy Policy'). By completing and submitting your account registration, you have opted in to receive email communication from us. You may not use the Platform for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of THE FASHION SQUARE or others. Notwithstanding any other rights or restrictions in these Terms, you may not use this Platform to:
- Transmit via or through the Platform any information, data, text, images, files, links, or software except in connection with your authorized use of this Platform or otherwise in response to specific requests for information by us.
- Introduce to the Platform or any other computer or website viruses, worms, Trojan horses and/or harmful code.
- Obtain unauthorized access to any computer system.
- Impersonate any other person, including but not limited to, a registered user of this Site or an employee of THE FASHION SQUARE.
- Invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.
- Misrepresent the identity of a user or use a false e-mail address.
- Tamper with or obtain access to this Platform or any component of this Platform.
- Conduct fraudulent activities.
- Collect or harvest information regarding other users of the Platform for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorized use of your account or other breach of security.
3. Registration and Account
To access certain features of the Platform, you may be required to create an account. You must provide accurate and complete information when registering and keep your account up-to-date. You are responsible for the confidentiality and security of your account credentials and for all activities that occur under your account.
4. Pricing and Bidding
All products are sold at the local retail prices set by our partner boutiques, inclusive of any applicable discounts. Prices are determined solely by our partner boutiques and may change throughout the season at their discretion. The Fashion Square does not control these pricing adjustments and, therefore, does not offer price matching.
Duties & Taxes
Pricing and applicable taxes may vary depending on your delivery address.
For all United States Shipment
Import duties:
- General: All product prices include duties unless otherwise stated at checkout. In this case, you may be required to pay them upon receipt of your order.
- Orders Over $800: Import duties may apply, and the estimated amount is included in the product price.
- Orders Under $800: Generally, no duties are required. However, the U.S. allows duty-free imports only up to $800 per day per recipient.
Multiple Orders & Duty Limitations
If multiple orders are shipped to the same recipient on the same day, U.S. Customs and Border Protection may treat them as a single shipment, potentially subjecting them to import duties. Any duties incurred under this restriction will be billed directly by U.S. Customs and Border Protection, not by The Fashion Square.
Orders Over $2,500 – Formal Entry Process
For U.S. orders exceeding $2,500, the formal entry process applies. The Fashion Square can assist with the required paperwork, but this process requires either a Social Security Number (SSN) or an Employer Identification Number (EIN). Alternatively, customers may complete the paperwork directly with FedEx, our logistics partner.
If the necessary paperwork is not submitted to FedEx within one week, the package will be returned to us. In this case, shipping costs are non-refundable, and additional return handling fees may apply.
Sales Tax:
Sales or use taxes may apply to purchases, depending on the delivery location. If applicable, these taxes will be automatically calculated at checkout.
5. Payment
Order payments must be made through the payment methods available on the Platform. By submitting your payment information, you authorize THE FASHION SQUARE and our third-party payment processors to charge the applicable amount to your selected payment method.
When using a credit card for your transaction, you must use your own credit card. THE FASHION SQUARE will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
6. Product quality
All products undergo strict quality control procedures before they are shipped. We do not allow the shipment of flawed items or products that are of lower quality than the corresponding market standards for sale on our platform. Please note that items that are damaged as a result of normal wear and tear, by accident, or through misuse will be considered faulty and will not be accepted, and any refund request will be refused.
If you receive an item that is not as described, flawed, or of lower quality, you can return it to us within the prescribed return period. For further information, please see our Return Policy.
As a consumer, you have legal rights concerning products that are faulty or not as described. These legal rights are not affected by anything in these Terms and Conditions.
7. Order and Delivery
The expected delivery time is our best estimation of the time required to get your order to you. We cannot be held responsible for any losses resulting from delivery taking place outside of our expected timeframe. You are still obligated to fulfill your customer obligations or any other relevant terms and conditions, even if your order is delivered outside of the expected delivery time frame. If your account needs to undergo security validation, this will affect the delivery time. THE FASHION SQUARE is not responsible for any delays caused by destination customs clearance issues.
All orders are insured during their time in transit until delivery to your specified delivery address. THE FASHION SQUARE will hold the title to the goods until they are delivered to and accepted by you in accordance with these Terms and Conditions. We require a signature for any order delivered, and at that point, the responsibility and title for your purchased items pass to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift), then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by THE FASHION SQUARE, and the transfer of responsibility and title in the same way. The items become your responsibility from the time we deliver them to the address you gave us.
In certain circumstances, our delivery partner may provide you with the following options when delivering your order: (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbor: redirecting the delivery to a neighbor. You acknowledge and agree that we shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
While every effort is made to ensure that the information on our platform is accurate, errors may occur from time to time. If we discover an error in the price of any items you have ordered, we will notify you via email as soon as possible and provide you with the option to re-confirm your order at the correct price or cancel it. In the event of such an error, we reserve the right to decline to sell the product to you at the original listed price, even if you have completed the checkout process. If we are unable to contact you, your order will be treated as cancelled. If you cancel, and you have already paid for the order, we shall refund the full amount as soon as possible.
For customers in the USA, we do not collect sales or use tax in all states. We do not collect use tax for international purchases. For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. Many states require customers to file a sale and/or use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. For more details, please contact your local taxing authority.
8. Returns and Refunds
Our Return Policy allows eligible items to be returned within a 14-day period from the delivery date. To facilitate the return, a $15 contribution will be deducted from the refund value. Please note, the initial shipping contribution is non-refundable per our Terms & Conditions.
To initiate a return, please email returns@the-fashion-square.com providing your order number and reason for return.
Please ensure that all items are unworn, undamaged, and unused, with all security tags and labels attached, and included in the original packaging. All footwear and accessories must be returned with their original branded boxes and dust bags and placed inside a protective box. Hosiery, lingerie, and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable. Jewelry must be returned in the same condition as it was delivered, including all branded packaging and accompanying documents.
To avoid any inconvenience, please ensure that you include any accessories, branded boxes, or cases delivered with your order and use our reusable packaging. Please note that if any element is damaged or missing from your return, we may not be able to accept it.
Return Label and Return Note will be provided within 2 business days of your request. Make sure to ship the return from the same country where your order was delivered.
Returns may be shipped back using the complimentary home pick-up service or by dropping off the item at any authorized FedEx service point.
9. Intellectual Property
All content on our Platform, including text, images, graphics, logos, and software, belongs to THE FASHION SQUARE or its licensors and is protected by copyright, trademark, and other intellectual property laws. Any reproduction, distribution, or creation of derivative works from our content is prohibited without our prior written consent. Any use of the content and materials for purposes not expressly permitted in these Terms of Use is strictly prohibited.
10. Accuracy of content and limitations on quantity
We strive to provide accurate and reliable information on our Platform. However, there may be occasional typographical errors, pricing errors, or other inaccuracies that we will correct as soon as possible. We reserve the right to revoke any stated offer, correct any errors or omissions, and make changes to prices, content, promotions, product descriptions, or specifications at any time without notice. We may also limit quantities and revise, suspend, or terminate an event or promotion at any time without notice. Please note that the inclusion of any products or services on our Platform does not guarantee their availability.
11. Copyright Infringement; Notice and Take Down Procedure
If you believe that any materials on our Platform infringe your copyright, please send a request to legal@the-fashion-square.com. Your request should include a signature (or electronic equivalent) of the copyright holder or an authorized representative and provide specific information about the allegedly infringing materials, including their location on our Platform. You should also provide your name and contact information, state that you have a good faith belief that the materials are infringing, and confirm that the information in your claim is accurate. Finally, you must indicate that you are the lawful copyright owner or are authorized to act on the owner's behalf "under penalty of perjury."
12. Unavailability of the platform; Termination; Fraud
We reserve the right to modify, suspend, or terminate this Platform, in whole or in part, at any time and for any reason, without notice or liability. We may also terminate or suspend your access to all or part of the Platform, or your account or membership, for any reason, including without limitation, a breach of these Terms of Use. If we notify you that your access to the Platform or your account is terminated, you must immediately cease all use and access. We may cancel, delay, refuse to ship, or recall any order if fraud is suspected. Even if your account or membership is terminated, the provisions regarding intellectual property, representations and warranties, indemnities, and limitations of liabilities (as well as any other obligations that should survive termination) will remain in effect.
13. Indemnification
By using this Platform, you agree to indemnify, defend, and hold harmless THE FASHION SQUARE, its parent, subsidiaries, and affiliates, as well as their respective officers, directors, employees, agents, partners, contractors, vendors, manufacturers, distributors, representatives, and affiliates, from any and all claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from any third-party claim related to (i) your use or misuse of the Platform; (ii) your breach of these Terms of Use; or (iii) your violation of any law or the rights of a third party. You agree to cooperate fully in the defense of any such claim. THE FASHION SQUARE reserves the right to assume exclusive defense and control of any matter subject to indemnification by you.
14. Disclaimer of Warranty
This Platform, its content, and all information, merchandise, and other materials accessible from or available through this Platform are provided on an "as available" and "as is" basis without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. THE FASHION SQUARE does not guarantee that the information on this Platform is error-free, or that the functions of the Platform will be uninterrupted or error-free. We do not warrant that defects will be corrected or that the Platform and its server(s) are free of viruses or other harmful components.
15. Limitation of Liability
THE FASHION SQUARE, its parent, subsidiaries, affiliates, and their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates, or third parties providing information on this Platform shall not be liable to any user of the Platform or any other person or entity for any direct, indirect, special, incidental, punitive, consequential, or exemplary damages. This includes damages for loss of profits, loss of data, or loss of use arising out of the use or inability to use the Platform, or any information contained therein, or stored or maintained by THE FASHION SQUARE, whether based upon warranty, contract, tort, or any other legal theory. Even if THE FASHION SQUARE has been advised of or should have known of the possibility of such damages or losses, its liability will not exceed the amount paid by the user to THE FASHION SQUARE in connection with the applicable event, promotion or event giving rise to such liability. THE FASHION SQUARE shall not be held liable for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in the user's account or otherwise stored by or on behalf of THE FASHION SQUARE. You acknowledge that this paragraph applies to all content, merchandise, and services available through the Platform. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, some or all of the above disclaimers or exclusions may not apply in such countries, and liability will be limited to the fullest extent permitted by applicable law.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of France.
17. Amendments
We reserve the right to revise these Terms at any time by updating this page. Your continued use of the Platform constitutes your acceptance of any such revisions.
18. Miscellaneous
These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and THE FASHION SQUARE with respect to the Platform and supersede all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and THE FASHION SQUARE. If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. THE FASHION SQUARE’s failure to act with respect to a breach by you or others does not waive THE FASHION SQUARE's right to act with respect to subsequent or similar breaches. THE FASHION SQUARE’s failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. The section headings contained in these Terms of Use are included for convenience only and shall not limit or otherwise affect the terms of these Terms of Use. This agreement shall be governed by French law, and the parties submit to the jurisdiction of the courts of France.
19. Contact
If you have any questions or concerns about these Terms, please contact us at legal@the-fashion-square.com.
Connect with our team
The Fashion Square Customer Care team, led by Louise, Head of Customer Experience, is here to assist you with all your needs from Monday to Friday from 6:00 AM EST / 3:00 AM PST to 6:00 PM EST / 3:00 PM PST, via
live chat to exchange directly with our agents, available here
sent an email with your request at hello@the-fashion-square.com
For live chat, our team is happy to assist you as soon as an advisor is available. If an advisor is unavailable when you reach out, leave your message, and we’ll get back to you shortly.
We prioritize your concerns and strive to respond to all requests—regardless of the channel—as quickly as possible, typically within 24 business hours.
For answers to common questions, visit our FAQ section here.
We look forward to connecting with you!
